General Terms and Conditions
- For last minute reservations or reservations after midnight (US Mountain Standard Time), please call 303-475-6273.
- All posted rates exclude gratuity and airport fees (nontaxable).
- An additional 20% charge applies for rides between 11 pm – 5 am.
- Extra charge of $15 will apply for last minute booking.
- Extra charges will apply for an extra stop (Minimum of $10).
- Extra charges will apply for use of toll roads.
- Extra charges will apply for waiting time of more than 15 minutes – average $60/hr. (sedan), $75/hr. (SUV), $100/hr. (Van)
- All rides are billed to the customer’s credit card or corporate account number. Galaxy Luxury Transportation accepts the following cards: American Express, Discover Card, MasterCard, and Visa.
- All published rates are subject to change without notice
- All rates are calculated in local currency and billed in U.S. dollars at the prevailing exchange rate.
- Galaxy Luxury Transportation has standardized point-to-point rates that provide flat rate pricing for travel to and from Denver International Airport and most major cities and airports.
- Rates for travel between locations in which a point-to-point rate does not already exist will be billed at Galaxy Luxury Transportation Denver hourly rate.
- Customers are billed from the time the vehicle leaves the Galaxy Luxury Transportation’s facility until the time it returns to the facility, with 3 hours minimum.
- Fractions of an hour are rounded to the next fifteen-minute interval.
Wait Time / Stop Time
- For transfers from Denver International Airport, twenty minutes of free waiting time given on all Domestic flights from the official posted arrival time. Forty minutes of free waiting time given on all International flights from the official posted arrival time. Galaxy Luxury Transportation will calculate additional waiting time in increments 15 minutes at the vehicle’s hourly rate. 20% gratuity, tolls and parking are additional.
- For all other reservations, 5 minutes of free wait time is given. Any additional wait time will be charged in 15 minute increments based on the hourly rate for that particular vehicle.
- Galaxy Luxury Transportation does not monitor private flights, therefore wait time will be charged as incurred for any passenger arriving on a private plane that is delayed by more than 5 minutes.
- Galaxy Luxury Transportation does not monitor train schedules, therefore, wait time will be charged as incurred for any passenger arriving by train that is delayed by more than 5 minutes.
- Passenger requested stops on route during a point-to-point reservation will be charged $20.00 per stop for maximum of 5 minutes, and changes will revert to Galaxy Luxury Transportation’s hourly rate after 5 minutes.
- Passenger requested stops off route for point-to-point reservations will revert to Galaxy Luxury Transportation hourly rate.
Cancellation and No Show Fees
- Cancellation of sedans and SUVs with TWENTY-FOUR HOURS (24 HRS) NOTICE OR LESS from scheduled pick-up will result in a full charge equal to the base fare price of the trip plus the 20% gratuity.
- Cancellation of stretch limousines with THREE DAYS (3 DAYS) NOTICE OR LESS from date of service will be charged the vehicle hourly minimum.
- A ‘no show’ fee equal to the base fare price of the trip plus 20% gratuity plus applicable wait time fee will be charged when the passenger fails to arrive at the designated location.
- To avoid a ‘no show’ fee call us if you cannot locate your vehicle.
A 25% U.S. holiday surcharge, based on the fare, stop and waiting time, will be charged to all trips occurring on:
- New Year’s Eve and Day
- Memorial Day
- Fourth of July
- Labor Day
- Thanksgiving Eve and Day
- Christmas Eve and Day
- Galaxy Luxury Transportation shall not be liable for circumstances beyond its control including but not limited to weather, road conditions and breakdowns.
- Galaxy Luxury Transportation assumes no responsibility for lost or damaged baggage, personal belongings, or any items left in the vehicle.
GALAXY LUXURY TRANSPORTATION RESERVES THE RIGHT TO CHANGE ITS TERMS AND CONDITIONS AT ANY TIME WITHOUT GIVING PRIOR NOTICE. ANY TERMS AND CONDITIONS NOT INCLUDED ON THIS PAGE ARE SUBJECT TO THE SOLE DISCRETION OF GALAXY LUXURY TRANSPORTATION.
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